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Flash to Video Converter support center

Welcome to Anvsoft support center. Customer’s satisfaction is always the top concern of our support team. We could try our best to provide the best service for you.

If you encounter any problem using our products, please check the following FAQs. Frequently asked questions are list below and will save your time to solve the regular problems.

Frequently Asked Questions

  1. What is the difference between trial version and registered version?
  2. How can I get the program and license code after ordering?
  3. How to register the program?
  4. The registration code is invalid. What should I do?
  5. How to change the size of output video?
  6. How to convert the video NOT from the beginning?
  7. Can the program stop recording and converting automatically after the SWF file finishes playing?
  8. What is the system requirements for the program?
  9. After the conversion, the converted file has no sound. What’s the matter?
  10. How to open the output folder?

Tutorial: How to convert your SWF videos?

Technical support

If the following FAQs do not solve your problem, please email to support@flash-video-converter.com. Our support team will be ready to help. We promise that we will deal with the emails within 24 hours. Please do not hesitate to email us.

Please note that if you send emails during weekends, we will answer your questions in the next Monday. Please allow time lag due to different time zones.

What is the difference between trial version and registered version?

The output video converted by trial version will be with a "trial version" watermark in the center. After you purchase the program and enter your license key, this limitation will be removed.

How can I get the program and license code after ordering?

Once you successfully place an order for Flash to Video Converter, you are supposed to receive a confirmation email with the license key for registering the program. You can download the software from our website.

How to register the program?

You can register the program as follows:

Run Flash to Video Converter Professional and choose Menu>Register. There will be a registration popup dialog. You may input the Name and Code manually. The registration name is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Name and Code into the registration popup dialog.

The registration code is invalid. What should I do?

Please check if the name and code were correctly entered into the registration dialogue box.

DO NOT capitalize or lowercase the letters contained in the user name, just keep the user name as it's provided. It's suggested that you copy and paste the name and code into the form.

If the problem remains, please contact us for a new license.

How to change the size of output video?

Click the Options button to select a desired output format and you can select the size from a range of settings we provide. You can simply choose Original Size to keep the converted file in its original size.

Change Size

How to convert the video NOT from the beginning?

Please refers to this article.

Can the program stop recording and converting automatically after the SWF file finishes playing?

We are sorry the current version of the program cannot stop recording automatically at the end of the Flash. You need to control the end point manually.

What is the system requirements for the program?

The following are system requirements of the program:

--Windows XP, 2003, Vista(32bit), 7(32bit)

--Full-duplex sound card

Note

Latest version of Flash to Video Converter will install a virtual sound card on your machine and it will help you to record the flash sound. You don't have to install stereo mixer now. If you are not using latest version, please download the latest version from our website and install again.

If you are using an old version or virtual sound card is not working, you can read the contents below.

To enable former versions to work, you must have a full-duplex sound card, which can play and record at the same time. Most new sound cards are duplex, but many older sound cards (and many of those built into the motherboards of notebook computers) are not.

If you have a full-duplex sound card, but the program still says you need to set some options about Stereo Mix, please go to the "Control Panel" of the computer and double-click on the "Sounds and Audio Devices" and then you will see a pop-up window, and please click "Audio" tab and then click "Advance" button of "Sound Recording" and please check "Stereo" option in the pop-up panel.

If your Advanced button is disabled, after you click Audio tab and please click Volume button in Sound Recording panel and then you will see a pop-up window, and choose Properties in Options menu and then please check Stereo Mix in the list.

After the conversion, the converted file has no sound. What’s the matter?

If you are using this program under Window XP, please refer to this article. But if you encountered the above-mentioned problem using this program under Window Vista or Window 7, please visit here.

How to open the output folder?

Run Flash to Video Converter Professional and choose Menu>Open the output folder. Then the output folder will be opened.